Technical Support

1) For LAUSD Customers with a 24x7 Premium Apple Help Desk Support, Mac OS X Server Software Support, Server and Storage Hardware Support, and Apple Pro Application Support agreements please call at 1-866-75-APPLE. ( Have your PIN ready )

2) For Standard in Warranty LAUSD Technical Software and Hardware Support please call the LAUSD Service Desk at 213.241.5200 option 2 then option 1. You will transferred immediately to a dedicated LAUSD support line at Apple.  Click here if your are not sure if your Apple product is under hardware warranty.

3) For lost software serial numbers please call 800.800.2775 option 3. You will need your Apple Sales Order #. If you do not have your Apple Sales Order # please call Gloria Bass @ 800.800.2775 x48342. She will be able to lookup your Apple Sales Order # if you can provide your LAUSD Purchase Order #.

4) For lost software installation media please call 800.800.2775 option 3. For Retail CPU CD/DVD's you will need the hardware serial # of the product in question. For Retail Software (Final Cut/iWork/etc) your Apple Sales Order # will be required. If you do not have your Apple Sales Order # please call Gloria Bass @ 800.800.2775 x48342. She will be able to lookup your Apple Sales Order # if you can provide your LAUSD Purchase Order #. Replacement media will be shipped via US Postal Service. Replacement fees can vary from $17 to $22 per missing disk.

5) If you are in need of the LAUSD Image please reference the LAUSD Field Disk Matrix and request the appropriate copy(ies) for your installed computer(s).

6) For Support Issues with Bretford Laptop Carts sold by Apple please call 800-521-9614, ext. 522, reference service code 19476.

7) Click here if you need to verify hardware serial #'s against your LAUSD Purchase Order.

8) For unresolved Software Issues (after using the methods above) please contact Dave Douglas at 714.330.6305

9) For unresolved Hardware Issues (after using the methods above) please contact Jesse Monaghan at 800.800.2775 x 48518

Through our various interactions within LAUSD we may become aware of particular support issues unique to LAUSD and Apple. These may range from LAUSD business applications to general use issues in the classroom. We recommend using the search function of the site to look for information on your issue.